As we reflect on this past year and all of the challenges and opportunities it brought, a word comes to mind: empathy. Throughout 2020, we heard story after story of struggles people faced across the world with the loss of their jobs, uncertainty regarding their health, the loss of loved ones, not knowing how they were going to make ends meet, and something near and dear to our hearts - re-imagining how we deliver high quality instruction to students in a virtual setting. Then came summer when we had the opportunity to put our heads together with our colleagues to figure out how we are going to open school to in-person learners in an environment that was safe for both students and staff. As we walked through these unchartered waters together, leading with empathy was essential. Examining each challenge through the various eyes of those who would experience it was critical. This year has reminded us that empathy is an essential leadership skill that must be cultivated at all times, not just when walking through a pandemic.
What exactly is empathy? Many misconceptions exist, and some believe it is simply listening to what someone has to say or saying, “I hear you.” However, empathy is much more than that. Webster’s Dictionary defines empathy as: (a) the feeling that you understand and share another person's experiences and emotions, (b) the ability to share someone else's feelings. Empathy is more than active listening. It is trying to understand and share someone’s experience and emotions.
Many of you are champions at this. You may know a family struggling and you work with them to help their student be successful and make sure their needs are met, because you feel the challenges they face. You may have a teacher who has a sick family member and you walk alongside them through that journey, making them feel valued and heard.
The idea of empathy can be intimidating for some leaders while others view those who lead with empathy as being weak. 2020 has proven that empathy is what connects us as humans across languages, races, nations, and cultures. Empathy is what stirs our soul, prompting us to act when we hear of a person we do not even know who has lost their job due to no fault of their own or a family who does not know where they will get their next meal. Empathy is about relationships. Empathy is about accurately perceiving what another person is feeling. It is both a trait and a skill, and it can be cultivated. Dr. Roman Krzanaric said, ”We can cultivate empathy throughout our lives and use it as a radical force for social transformation.”
We wanted to offer three tips on how to cultivate your empathic leadership skills.
Tip #1
First, when you are listening to someone, try to imagine what his or her life is like. Pay attention to what the person is communicating both verbally and non-verbally. Practice active listening by nodding, making eye contact, and asking clarifying questions such as, “is it fair to say you are feeling uncertain about what steps to take next?”
Tip #2
Second, focus less on saying the right things and more on being present with the person in the moment. Some of us can be easily distracted and our mind may wander to other things. This can lead to less empathic listening. Work on training your brain to focus on what the person is saying and listening actively. Think about how the person may have been feeling as they experienced what they are describing.
Tip #3
Third, spending time regularly with small children or senior citizens can help one cultivate empathy. Because accurately perceiving what the needs of younger or older people requires us to rely more on our intuition, it requires us to really pay attention to small cues and non-verbal communication while also anticipating what the person’s needs may be. Some experts say spending time with animals can also cultivate empathy.
Empathy can be developed, and if 2020 has taught us anything, it has taught us the power of human connection and the importance of putting others’ needs before our own. Leading with empathy will connect you to your team as they feel supported and loved. It will allow you to connect first on a human level and will inspire hope in your team.